Frequently Asked Questions

Why Should I Complete a Short Course? What Should I Do if I Can't Access My Course? Who Writes Laser Short Courses? What Do I Get at the End of the Short Course? Do I Have to Complete an Assessment? I am a Member of childcare.co.uk, How Do I Access Courses? What Do I Do if My Access Code Isn't Working? What Do I Do if I Can't Remember My Username and/or Password? Can I Get a Refund on My Short Course Purchase?

Why Should I Complete a Short Course?

There are lots of reasons a short course might benefit you, these include:

Building your confidence in specific areas
Learning more about topics you're interested in
Preparing yourself for a new role or for a future promotion
Building on your skills or learn new skills to improve your CV
Challenging yourself to improve and learn something new

Some courses allow you to achieve new skills that are compulsory for your job role, such as 'Food Safety'.

What Should I Do if I Can't Access My Course?

Any course you purchase or use a valid access code for should automatically appear on the Home tab of your account, under the 'Your Courses' section. If you can't see a course you have purchased here, then please email info@laserlearning.co.uk with:

Your name as it appears on your account
The course you purchased
If you paid by PayPal or with a credit or debit card, the e-receipt or other proof of purchase. If by access code, the access code you used to purchase this course.

Alternatively, just give us a call on 01753 584 112 and we will check this for you.

Who Writes Laser Learning Short Courses?

Our short courses are written by a subject specialist with occupational competence in the subject area. This means our education short courses are written by early years practitioners and educators, our care courses are written by care home managers and other health and social care professionals, and our business courses are written by business professionals with a working specialism in the subject.

The course content is then carefully edited, reviewed, and fact checked by our content team to ensure it meets our standards.

Find out about some of our professional writers on our Who We Are page. Please note, this is not a comprehensive list of all of our writers.

Do I Have to Complete an Assessment?

There is a multiple choice quiz at the end of each course. There is no limit on how many times you can take the quiz. You need to successfully complete the course in order to access your certificate.

There is no external assessment or exam. These courses are not regulated qualifications or a licence to practice.

I'm a Member of childcare.co.uk, How do I Access Courses?

Childcare.co.uk customers are given an individual subscription with Short Courses as a perk of their membership. An account will be automatically created for you if one doesn't already exist, but if it does then the subscription will be applied to your existing account. This will give you access to all of our courses, click on the Course Library button and have a browse to see what you'd like to learn!

What Do I Do if My Access Code Isn't Working?

There are a few reasons why your code might not be working:

Codes can only be used once - you may be entering a code that has already been used to purchase a course in the past
Your code may only be valid for a specific topic area - your organisation may only have codes for 'Education', for example, so if you're trying to purchase a 'Business' course then your code will not work
If you're a childcare.co.uk member, you may be using a code issued for the old short course site (short.laserlearning.co.uk) - if you think you have a code for the old site, please get in contact with childcare.co.uk.

If none of the above apply, you can email info@laserlearning.co.uk with:

Your name
The code you are trying to use
The course you are trying to purchase

Alternatively, just give us a call on 01753 584 112 and we will check your code for you.

What Do I Do if I Can't Remember My Username and/or Password?

If you have forgotten your password, click on the link next to 'Forgot your password?' just below the log in section. This will send you an email with a link in it which you can use to reset your password.

Your username will be your email address - if you have multiple emails then try each one and if none of them work, please email info@laserlearning.co.uk and our team will get back to you as soon as we can.

Alternatively, please give us a call on 01753 584 112 and we will check your username for you.

Can I Get a Refund on My Short Course Purchase?

You have a 14-day right to cancel in England (also known as a 'cooling off period') as set out in the Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013 (the “Consumer Contracts Regulations”). You can cancel Short Courses Unlimited or ask for a refund on a Short Course purchase for any reason and at any point during your statutory cooling off period. The 14-day cooling period starts from the date you made the purchase and the payment is processed and received by us.

A full refund will be given if you elect to terminate access to the Services during the statutory 14-day cooling period, provided that no Short Courses have been used (Time in Learning is 5 minutes+) and/or completed. If a Short Course has been used (Time in Learning is 5 minutes+) and/or completed, we reserve the right to charge an appropriate and fair administrative fee.